emil ahmetovic
emil ahmetovic
Highly professional IT Technician/Network Support Specialist with excellent work ethic and customer service/communication skills. Self-motivated, dedicated, and passionate about continuous learning and self-improvement. Demonstrating strong organizational skills, attention to detail and ability to prioritize and meet deadlines. Knowledgeable in wide range of industry standards, including Configuration Management, Networks and Operating Systems, Active Directory, Software Maintenance/Updates, Troubleshooting and Security.
CompTIA Security+
CompTIA Network+
CompTIA A+
Microsoft 365 Fundamentals
USA Hauling & Recycling, Enfield, CT
IT Help Desk Technician 2022-Present
Diagnose and resolve personal computer, laptops, and phone problems
Manage Active Directory user accounts
Troubleshoot software problems
Build and deploy tablets and laptops, including configuring user-specific settings
Manage company copiers/printers
Migrate user mailboxes to Microsoft 365
Help end users in resolving hardware and software issues in person or by fielding telephone calls and email communications
B. United International, Oxford, CT
IT Technician 2021-2022
Provided on-site technical support for warehouse and office systems
Built and configured Linux web server; set up wi-fi; maintained updates
Installed and configured wireless LAN controllers, access points and switches
B. United International, Oxford, CT
Order Selector 2011-2021
Naugatuck Valley Community College, Waterbury, CT 2021
Introduction to Computers, Network Essentials, and Security Management
IT course cluster mapped to Microsoft and CompTIA certifications
Coursera 2020
Google IT Support Professional Certificate
Troubleshooting, customer service, networking, operating systems, system administration, and security